RTA Lost And Found in Dubai – How To Report To RTA Lost And Found
RTA Lost and Found in Dubai. Losing personal belongings while commuting can be incredibly frustrating especially in a bustling city like Dubai where thousands rely daily on public transport. The good news is that the RTA Lost and Found in Dubai system is reliable, responsive, and designed to reunite you with your lost items as smoothly as possible.
Whether you’ve left your wallet on the Dubai Metro, your phone in a Dubai Taxi, or a bag on a bus or tram, this comprehensive guide will walk you through the exact steps you need to follow to report and retrieve your belongings.
What Is the RTA Lost and Found in Dubai?
The Roads and Transport Authority (RTA) of Dubai provides a dedicated lost and found service to help passengers reclaim forgotten items across all public transport modes including:
- Dubai Metro
- Dubai Tram
- RTA Buses
- Dubai Taxis
This service is not only free but also easy to access, making it a reliable solution for commuters and tourists alike.
Process to Report Lost Items to RTA
Here’s a breakdown of how to report your lost belongings through the RTA Lost and Found system:
Step 1: Collect the Required Details
Before you report the lost item, make sure to have the following information ready:
| Required Information | Description |
|---|---|
| Vehicle Side Number | Found on the side of buses, taxis, and metro cabins |
| Vehicle Plate Number | Especially crucial for taxi identification |
| Pick-up & Drop-off Points | Helps identify the specific trip or route |
| Date and Time of Travel | Narrow down the trip timeframe |
| Description of the Lost Item | Include details like color, brand, and any unique features |
Note: The more accurate and detailed your description, the easier it will be for RTA officials to locate your item.
Step 2: Choose a Reporting Method
There are four official methods to report a lost item with RTA. Choose the one that best suits your convenience:
| Method | Details |
|---|---|
| Call | Dial 8009090 to reach RTA’s Lost & Found Helpline |
| Send detailed info to [email protected] | |
| Visit a Customer Happiness Centre | In-person assistance at select RTA branches |
| Social Media | Message RTA’s official Facebook or Twitter accounts |
Note: There is no fee to report a lost item through any of these channels.
How Long Do You Have to Report Lost Items?
You can report an item lost on Dubai’s public transportation within seven (7) working days from the time it was lost. However, it’s best to report the item immediately once you notice it’s missing, as delays can reduce the chances of recovery.
Special Cases: Lost Documents and Passports
Losing important documents like a passport, ID, or official paperwork requires more specific steps.
Reporting a Lost Passport in Dubai
If you’ve lost your passport while using public transport:
Required Documents:
- Two (2) passport-sized photographs
- A copy of the lost passport (if available)
- For expatriates:
- Letter from your sponsor
- Copy of sponsor’s passport
- Stamped letter from your company
- Trade license and establishment card (if applicable)
Step-by-Step Process:
- Visit the nearest police station in Dubai
- Fill out the lost passport report form
- Submit the documents and receive a police report
- Get the report endorsed by Dubai Courts and Public Prosecution
- Pay AED 20 (subject to change) at GDRFA
- Return to the police station to receive the official Lost Passport Certificate
- Visit your embassy or consulate to apply for a new passport
- Go to GDRFA again to issue a new visa
Lost Items Often? Consider Owning a Car in Dubai
If you find yourself frequently losing items on public transport, it might be time to consider investing in a second-hand car. Dubai has a large market for affordable used cars, making personal travel a more convenient (and secure) option for some.
Helpful RTA Apps and Services
Don’t forget—RTA also offers several smart apps to make commuting easier:
- Track metro and bus arrivals
- Recharge NOL cards
- Submit feedback or suggest new routes
- Access digital lost and found services
These tools can make your transport experience more efficient and give you access to all RTA services at your fingertips.
RTA Customer Happiness Centres in Dubai
To report lost items in person, visit any of the RTA’s Customer Happiness Centres across the city. Here’s a list of popular centers:
| Centre | Location | Timings |
|---|---|---|
| Deira | Behind Dubai Police General HQ, Al Quds Street | Sun–Thu: 8 AM – 7:30 PM |
| Al Barsha | Sheikh Zayed Road, near General Traffic Dept | Sun–Thu: 8 AM – 7:30 PM |
| Al Twar | Near Dubai Traffic Court, Al Nahda Street | Sun–Thu: 8 AM – 7:30 PM |
| Al Manara | Sheikh Zayed Road | Sun–Thu: 8 AM – 7:30 PM |
| Umm Ramool | Near Mohammed Bin Rashid Housing | Sun–Thu: 8 AM – 7:30 PM |
Contact Information for RTA Lost and Found in Dubai
If you need further help, here are the official contact details:
- Phone: +971-4-284-4444 or 800-9090
- Email: [email protected]
- Website: www.rta.ae
- Timings: 07:30 AM to 02:30 PM (Sunday–Thursday)
Conclusion
The RTA Lost and Found in Dubai service is a great example of how the city uses technology and customer service to ensure public transport remains safe and trustworthy. By keeping your trip details noted and reporting promptly, you can recover your belongings without unnecessary stress.
