RTA Complaint Number – How To File an RTA Complaint in Dubai?
RTA Complaint Number. The Roads & Transport Authority (RTA) in Dubai plays a crucial role in managing transportation services across the city. Whether it’s about public transport, vehicle licensing, or issues related to Salik accounts, RTA is responsible for delivering top-notch services to the residents of Dubai. However, like any large organization, there are times when customers may face challenges or concerns with the services provided. In such cases, filing a complaint becomes essential to help the RTA address the issue promptly. This guide will walk you through the steps to file an RTA complaint and provide additional details about various channels available for resolution.
RTA Complaint Number and Contact Details
Before diving into the process of filing a complaint, it’s important to know how to contact the RTA. The following contact options are available:
- RTA Call Center: You can call their customer service at 800 90 90 for immediate assistance.
- Mahboub Service: You can also interact with RTA’s 24/7 virtual assistant “Mahboub” for help.
- Email: For email inquiries, reach out to [email protected].
- International Callers: For those calling from abroad, you can reach the RTA at +971 4 605 1414.
RTA also operates Customer Happiness Centers at several locations in Dubai, where you can visit in person for support.
How to File an RTA Complaint in Dubai?
Dubai’s Roads and Transport Authority is a vital organization responsible for the city’s public transportation, road safety, and vehicle-related services. If you are facing any issues related to their services, you can easily file a complaint using the methods outlined below. The RTA has introduced an RTA Complaint Handling Portal to streamline this process, ensuring customer concerns are addressed efficiently.
The Importance of Motor Insurance
Before we proceed with the steps for filing a complaint, it’s essential to highlight the importance of having motor insurance in Dubai. Accidents or theft can occur unexpectedly, and having proper insurance ensures that you won’t face financial difficulties in such situations. Websites like Policyhouse.com offer a range of car insurance policies to safeguard you against such events in Dubai.
Now, let’s explore the different ways to file a complaint against the RTA’s services.
File Your Complaint Through Email
Email is one of the most straightforward ways to contact the RTA. Here’s how you can file a complaint via email:
- Step 1: Draft an email to [email protected], explaining the issue you’ve faced with RTA services. Be clear and concise.
- Step 2: After submission, you will receive an automated email response from the RTA with an RTA complaint number.
- Step 3: Within one working day, an RTA staff member will get in touch to investigate your complaint. Be ready to provide any additional details they may request.
- Step 4: Ensure that you receive a confirmation email within three business days. This will confirm that the complaint has been forwarded to the appropriate department.
- Step 5: A representative will contact you to inform you of the outcome of your complaint and advise on the next steps. The resolution timeline will depend on the nature of the issue.
File a Direct Complaint at an RTA Branch
If you prefer a more personal approach, visiting an RTA Customer Happiness Center in person is another excellent option. Here’s how the process works:
- Step 1: Visit one of the following RTA locations. Make sure to check their operating hours before you go.
- Step 2: Speak to the staff or manager at the center, explain the issue, and share all relevant details.
- Step 3: The RTA representative will immediately start working on resolving the issue.
RTA Customer Happiness Centers Locations:
| Location | Address | Contact Number | Operating Hours |
|---|---|---|---|
| Al Barsha | General Department of Traffic Building, Sheikh Zayed Road, Dubai | 800 9090 | Monday-Thursday: 08:00 am to 7:30 pm Friday: 08:00 am to 12:00 pm |
| Deira | Behind Dubai Traffic Court, Al Quds Street, Al Twar 1, Dubai | 800 9090 | Monday-Thursday: 08:00 am to 7:30 pm Friday: 08:00 am to 12:00 pm |
| Al Kifaf | Near Zabeel Park, Sheikh Khalifa Bin Zayed Street, Dubai | 800 9090 | Monday-Thursday: 08:00 am to 7:30 pm Friday: 08:00 am to 12:00 pm |
| Umm Ramool | Marrakech Street, Umm Al Ramool, Opposite Emirates Metro Station, Dubai | 800 9090 | Monday-Thursday: 08:00 am to 7:30 pm Friday: 08:00 am to 12:00 pm |
| Al Manarah | Dubai Municipality, Al Manarah Centre, Sheikh Zayed Road, Dubai | 800 9090 | Monday-Thursday: 08:00 am to 7:30 pm Friday: 08:00 am to 12:00 pm |
| Al Twar | 1st Floor, Al Twar Centre, Al Nahda Street, Dubai | 800 9090 | Monday-Thursday: 08:00 am to 7:30 pm Friday: 08:00 am to 12:00 pm |
File the Complaint Through a Call
For those who prefer verbal communication, the RTA also offers a customer service helpline:
- Step 1: Call the RTA complaint number at 8009090.
- Step 2: Explain the issue in detail to the representative.
- Step 3: The representative will guide you on the status of your complaint and inform you about any necessary follow-up actions.
Complaints filed through the call center should be resolved within 7 business days. The representative will provide you with updates on the progress of your complaint.
File the Complaint via Social Media
RTA is highly active on social media platforms, making it easy to reach them through your favorite channels. Follow these steps to file a complaint via social media:
- Step 1: Visit the RTA’s contact page and choose one of the available social media icons (such as Facebook, Twitter, or Instagram).
- Step 2: Send a message detailing your issue.
- Step 3: A social media representative will get in touch with you and assist you in resolving the issue.
- Step 4: You should expect a resolution within 3 business days.
Information You Need to File a Complaint
When filing an RTA complaint, ensure you have the following details to help the RTA staff investigate the matter quickly:
- Your name and contact details.
- Date and time the incident occurred.
- Taxi details: Plate number of the taxi (if applicable).
- Nol card number (for metro-related issues).
- Driver’s name and ID number (for complaints involving a driver).
- Staff ID numbers (if applicable).
- Metro station name where the issue occurred.
This information is crucial for the RTA to track down the issue accurately and resolve it in a timely manner.
Conclusion
Dubai’s Roads & Transport Authority (RTA) provides a wide array of services aimed at enhancing the city’s transportation infrastructure. However, should you face any issues with their services, it’s essential to file an RTA complaint promptly through one of the various channels available. Whether through email, a direct visit to an RTA branch, a phone call, or social media, each method ensures that your complaint is addressed efficiently. Remember, clear and detailed communication is key to ensuring your issue is resolved as quickly as possible.
